FAQs

Where is the exact meeting point for my activity?
The meeting point of each activity is detailed on the activity page of our website and in the confirmation email you receive once you have booked. If you wish for more information or cannot find the meeting point on the map, please contact the local organizer once you get to the destination. The phone number is in the confirmation email you receive.
Do I need to print my voucher or receipt?
Some activities require a printed voucher, others can be downloaded on your smartphone, and others don't require any type of voucher. The specifications of what you need to bring on the day of the activity is located on the activity page of our website.
Why are your tours so expensive?
Our webpage offers an easy and intuitive reservation service. You can pay securely online using a credit/debit card (Visa, MasterCard) or PayPal.For some tours is impossible to pay your guide directly or once you get to your destination.
Can I cancel my booking?
Each local organizer has a different cancellation policy, which is shown on the tour or activity page of our website. If you cancel your activity after the deadline and it is due to a serious cause or beyond your control, please contact us and we’ll try and find a solution.
What happens if it rains or there is bad weather?
All activities will take place throughout the year even if it rains. If the weather conditions are extreme (for example a snow storm) and the organizer cancels the tour, you’ll either be refunded immediately or be able to do the activity on another day.
I don’t know if I’ll get to the tour on time. Will they wait for me if I’m late?
Regular tours always leave on time and it is impossible to modify their starting time. Regarding private tours, please contact us if you would like to modify their starting hour before you book the tour.

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